Ways to Bank
Online Banking
Everyday banking 24/7 anywhere, anytime.
Bank 24 hours a day, 7 days a week, wherever you have access to a computer and the internet. With online banking, you can safely and conveniently do your banking without visiting a branch.
With online banking you can:
- Search surcharge-free ATMs
- View account activity, balances and recent transactions
- Pay bills
- Transfer money between your accounts
- Send, receive and request money through Interac e-Transfers®
- Set up alerts and notifications
Personal Members
Not signed up for online banking? Register with your account number and current contact information (email or cell phone) on file.
Business Members
Not signed up for online banking? Call us to get started.
Secure, as well as convenient
When it comes to the security and privacy of your personal and financial information, we're as serious about it as you are. Any personal or transactional information transmitted between you and our Internet banking system is securely encrypted, and can’t be read by anyone else, ensuring the integrity of your account information. Read more about our online security and policies, and steps you can take to protect yourself online.
Online Banking
Frequently Asked Questions
- For most members, your Login ID is your member number. You can access your member number via your statements, on the bottom of cheques, or by calling the Contact Centre.
- For business members, a Login ID is assigned when you first log into the new online banking system. Entre your member number to get started with login and a new ID will be provided as part of the log in process.
You can get a Login ID by registering for Online Banking. To register please visit your local branch or call the Contact Centre toll free at 1.877.560.0100.
Access online banking by selecting Login in the top right-hand corner of any alterna.ca webpage.
- If you are new to Alterna or have not registered for Online banking before, please follow the instructions for New Member Login.
- If you are an existing Alterna Savings digital banking user, please follow the instructions for Existing Member login.
Based on how you registered for Online Banking, your Login ID will either be:
Your Portfolio Number or Account Number.
If either of those Login IDs do not work, please call the Contact Centre toll free at 1.877.560.0100. You can also visit your local branch.
You can reset your password by clicking “Forgot Password” on the login screen of Online Banking. Review our detailed Recover your password guide for more information.
For more information, please review our Online Banking Security page.
If you find a biller isn’t in our payee list, please let us know - we’re able to forward your request onto our online banking provider, Central 1. Be sure to include the company name, and address, and if available, contact person and email.
If you made an error while paying your bills online, we can help! Our Contact Centre staff would be pleased to reverse the transaction for you, provided your request is made during business hours. Monday to Friday from 8:00 a.m. to 6:00 p.m. EST and Saturday and Sunday from 9:30 a.m. to 4:00 p.m. EST.*
* A $15.00 service fee applies. Amount reversed will be your payment amount, less the $15.00 fee.
No – when you delete a bill payee, any recurring or future-dated payments you have set up for that payee must also be deleted. Otherwise, the payment will try to process as scheduled, and the receiving company will be notified that your payment failed.
To avoid unnecessary failed payment notifications, please ensure you delete any future payments you may have scheduled for a bill payee you want to delete.
No, members will need to call the Contact Centre or go into a branch.
Please visit our Forms page for a full list of online and mobile banking forms.
Your financial well-being comes first
Welcome to a better way to bank. Our knowledgeable team puts your financial well-being first with good, caring and transparent advice while offering all the products and services you need.
1.877.560.0100
Find a Branch/ATM
getintouch@alterna.ca