Digital Banking Guides

If you are logging into Alterna Savings online or mobile banking for the first time, follow the one-time authentication process below to access digital banking.

• From the homepage select Log In in the top right-hand corner. From here you will be redirected to the Online Banking Welcome page.
  
  
• On the Online Banking Welcome page, where it says, “Don’t have access?” select “Register to log in” to register for digital banking access.
  
  
• From the “Did you know you can access your accounts anytime, anywhere?” screen, select Start Now and follow the step-by-step process.
  
  
• Step 1: Enter your account/member number. Your account number can be found on your statement or by calling our Contact Centre at 1.877.560.0100.
  
  
  • Select Continue to proceed to Step 2.
  • Select Cancel to exit digital banking.
    
    
• Step 2: Confirm your contact details. The mobile phone number and/or email address we have on file will appear on the screen*. To proceed, select Send Code to the mobile phone number and/or email address displayed.
  • After selecting Send Code to the Contact details on the screen:
    • A code will be sent to the displayed email address and/or mobile phone via text.
    • A validation pop-up window will open for each method of contact.
    • Enter the code in the validation pop-up screens and select Confirm.
  • Select Continue to complete the authentication process and proceed to Step 3, or
  • Select Cancel to exit digital banking.
    
    *Attention: If any of the contact information displayed in Step 2 is wrong, please call the Contact Centre at 1.877.560.0100 to update your contact information to continue. You are not able to change your contact information on this screen for security reasons.
    
    
• Step 3: Choose a password. Your password must meet the password requirements listed on the screen. Once entered and confirmed,
  • Select Continue to proceed to Step 4.
  • Select Cancel to exit digital banking.
    
    
• Step 4: Accept the Online Access Terms and Conditions Agreement.
  • Download and read the Online access terms and conditions agreement.
  • Click the box to confirm that you accept the terms and conditions.
  • Select Continue to log in to online or mobile banking, or
  • Select Cancel to exit digital banking.
    
    
• You are now all ready to access online and mobile banking!